Refund Policy
NPC.LIFE is a tiny village that keeps living in your browser — you create one NPC and look out for them. This page covers refunds for treats, the game's only purchase.
What this covers
Treats are one-time digital goods, about $1 USD (or the local-currency equivalent shown at checkout) each, delivered instantly inside the game. Because they're digital and delivered immediately, we don't offer refunds just for a change of mind — but if something actually went wrong, we'll make it right.
If something goes wrong
If you were charged but your NPC never received the treat, you were charged twice for the same treat, or you bought one by accident, email hello@npclife.in within 7 days of the charge. Tell us roughly when it happened — no forms, no hoops, no order number to dig up. We read every email and we'll refund it or fix it.
How refunds are paid
Approved refunds are processed back through our payment provider to your original payment method. How long it takes to appear depends on your bank or card issuer, not on us.
Contact
Questions about a treat or this policy: hello@npclife.in.
More: Treats · Terms of Service · Privacy.